Terms of Service

These terms cover services provided by Tenney Technologies LLC ("we," "us") to the business that engages us ("you"). They are written to be read, not to be survived.

How we work together

There are two shapes to our work, and which one applies is agreed with you before anything starts.

Subscription services. We build a solution, host and run it on our systems, and keep it maintained. You pay monthly for the running service. This is the arrangement these terms are mainly written for.

Projects. Some work is a one-time build, quoted and scoped per project. Project work is covered by a separate written agreement between us. Where a signed project agreement exists and says something different from these terms, that agreement controls.

Trials

Subscription services usually start with a free trial period, agreed with you before it begins. During the trial the service runs in full, on your own real work, with no payment method required and no obligation to continue. If you decide not to continue, the service pauses at the end of the trial and nothing is charged.

Pricing and billing

Your price is agreed with you directly before you subscribe. Billing starts when you complete the payment page and recurs monthly on that date. Payments are handled by our payment processor; we do not store your card details.

We will give you at least 30 days' notice before changing your price. If a change doesn't work for you, cancel before it takes effect and you will not be charged the new rate. Some accounts hold a rate we have agreed will not increase; where we have told you that, it stands.

If a payment fails, we will contact you before pausing anything.

Cancelling

You can cancel at any time by emailing us from your account's contact address. We ask for 30 days' notice. Your service continues through the period you have already paid for, and cancellation takes effect at the end of it.

We do not refund partial months. You keep full access until the end of the paid period rather than being cut off on the day you cancel.

We may end a service ourselves with 30 days' notice, or immediately if it is being used in a way these terms prohibit.

Your content and your data

What you put in is yours. The recordings, documents, images, records, and other material you or your team provide belong to you, as does the output we produce from them for your business. You give us permission to process and store that material only so far as we need to in order to run the service for you.

The software, systems, and methods behind our services remain ours.

If you leave, your material stays saved on our side so that coming back later doesn't mean starting over. You can ask us to delete any or all of it at any time — see our Privacy Policy.

Your responsibilities

You are responsible for what your business publishes, sends, or acts on. Where our services produce drafts, suggestions, or recommendations, someone at your business reviews them before they are used — so the accuracy, the claims made, and the regulatory compliance of anything that goes out are your call, not ours.

You agree not to use our services to do anything unlawful, to handle material you do not have the rights to, or to process personal information you are not permitted to process.

You are responsible for keeping your own third-party accounts in good standing. If an outside platform suspends or restricts your account, the parts of the service that depend on it cannot run.

What we do and don't promise

We will run our services with reasonable care, keep them maintained, and tell you when something is wrong. We do not promise uninterrupted service. Our services depend on outside platforms and providers whose behaviour, rate limits, and rules can change or fail in ways we do not control.

We do not guarantee any particular business result, reach, or revenue from the work we do.

If something goes wrong and we are responsible, our liability to you is limited to the amount you paid us over the previous three months. Neither of us is liable to the other for indirect or consequential losses.

Changes to these terms

If these terms change materially, we will tell you before the change takes effect and update the date at the top of this page. Continuing to use the service after that means the new terms apply.

Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict of law rules.

Questions

Anything here that is unclear, ask: ct@tenneytechnologies.com. If a term does not fit your situation, tell us before you subscribe rather than after.

Service-specific terms

Everything above applies to all of our services. The terms below apply in addition, to the specific service named.

VetPost

VetPost turns short voice memos, photos, and videos recorded by your team into drafted social media posts for your practice's own accounts.

Every post is drafted, not published automatically. Drafts land in your practice's own social media scheduling account for someone at the practice to review, edit, or discard. Nothing reaches the public until your practice approves it. Clinical accuracy and any claims made in a published post are the practice's responsibility.

Client and patient information should not go into a memo unless you have the right to publish it, and people should not be recorded who have not agreed to appear.

If you cancel, your voice profile, idea bank, clinic library, transcripts, and media stay saved on our side, and the app stays paired to the practice. Posts already published to your own social accounts belong to those accounts and remain under your control.

The VetPost mobile app has its own privacy policy covering what the app collects on a phone: vetpost.app/privacy.